Play Smart. Play Responsibly.

Gambling is built on chance, and understanding the basics helps you play responsibly. Every casino game uses a Random Number Generator (RNG) to ensure outcomes are unpredictable and fair. While wins are possible, the house edge – a small statistical advantage for the casino – means the operator will profit over time. Odds vary by game, so it’s important to know that gambling is entertainment, not a guaranteed way to make money.

 

Jackpot City is licensed and adheres to strict standards for player protection, fair play, and responsible gaming tools like deposit limits, self-assessment, and self-exclusion.

 

To reinforce fairness, Jackpot City is eCOGRA-certified. This independent body tests RNGs, verifies payout percentages, and ensures security measures are in place – giving you confidence in every spin and hand.

  • Stay Supported While You Play Stay Supported While You Play
  • Keeping Gaming Age-Appropriate Keeping Gaming Age-Appropriate
  • Self-Assessment Test Self-Assessment Test
  • Manage Your Deposit Limits Manage Your Deposit Limits
  • Self-Exclusion Options Self-Exclusion Options
Stay Supported While You Play Keeping Gaming Age-Appropriate Self-Assessment Test Manage Your Deposit Limits Self-Exclusion Options

Stay Supported While You Play

Gambling should always be fun and safe. If you ever feel your play is becoming difficult to manage, here are a few tips to help you keep your gaming sessions enjoyable and responsible:

 

Responsible Play Tips

  • Take regular breaks to manage time and spending
  • Never gamble when stressed, upset, or under the influence
  • Learn the rules of each game before you start
  • Only use money you can afford to lose
  • Treat gambling as entertainment, not a way to recover losses
  • Balance gaming with other activities and stop if it’s no longer fun

 

Where to Find Help

If you need advice or support, these trusted organizations are here for you:

Keeping Gaming Age-Appropriate

Playing on our platform is strictly limited to individuals aged 18 or older, or the legal age of majority in their jurisdiction – whichever is higher. We encourage responsible measures for households where devices are shared.

 

Parental Controls

To help prevent underage access to gambling content, consider installing trusted parental control tools such as Net Nanny® or similar software. These programmes allow you to block gambling-related sites and monitor online activity.


Another effective option is Bet Blocker, which enables you to restrict access to gambling services across multiple devices.

Self-Assessment Test

Start this quick self-assessment to evaluate your gaming choices. Select the answer that applies.

  • 1 (of 9)
    Have you bet more than you could really afford to lose?
  • 2 (of 9)
    Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
  • 3 (of 9)
    Have you gone back on another day to try to win back the money you lost?
  • 4 (of 9)
    Have you borrowed money or sold anything to gamble?
  • 5 (of 9)
    Have you felt that you might have a problem with gambling?
  • 6 (of 9)
    Have people criticised your betting or told you that you had a gambling problem, whether or not you thought it was true?
  • 7 (of 9)
    Have you felt guilty about the way you gamble or what happens when you gamble?
  • 8 (of 9)
    Has gambling caused you any health problems, including stress or anxiety?
  • 9 (of 9)
    Has your gambling caused any financial problems for you or your household?

You cannot skip a question. Please review the above before continuing.

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Gordon Moody Gambling Therapy – https://www.gamblingtherapy.org

Responsible Gambling Council – https://www.responsiblegambling.org

Gamblers Anonymous – https://www.gamblersanonymous.org

 

 

SELF TEST RESULTS

Outcome Good

YOUR GAMBLING SEEMS TO BE UNDER CONTROL

Your answers show that your gambling seems to be under control. If you still feel that your gameplay could be having a negative impact on yourself, you can use the behaviour tools available or take the following action below:

Outcome Low Risk

Your result does show a low risk for a problematic gaming behaviour.

We would also like to encourage you to take the following actions available to you:

Outcome Moderate Risk

WE ARE A LITTLE CONCERNED

Your result does show increased risk for a problematic gaming behaviour.

We would also like to encourage you to take the following actions available to you:

Outcome Bad

WE ARE CONCERNED

We think your gambling habits could be negatively impacting both yourself and those in your social and personal circles.

Please consider speaking to a professional as listed below:

Gordon Moody Gambling Therapy – https://www.gamblingtherapy.org

Responsible Gambling Council – https://www.responsiblegambling.org

Gamblers Anonymous – https://www.gamblersanonymous.org

 

We also encourage you to consider the following:

Set Deposit Limits
Try Self Exclusion Methods

Manage Your Deposit Limits

Take control of your play by setting deposit limits that work for you. You can choose a daily, weekly, or monthly deposit cap, helping you stay within a budget that feels comfortable. If you set more than one limit, the lowest amount will always apply – giving you an extra layer of protection.

 

All changes are processed in UTC time. Lowering your limits takes effect immediately, while increasing them requires a 24-hour waiting period for added security.

 

To set or adjust your limits, simply visit our Bank page. It’s a quick step toward responsible gaming and peace of mind.

Self-Exclusion Options

If you feel your gaming habits need a pause, you can choose to temporarily lock your account. During this time, we’ll make every effort to ensure you don’t receive promotional messages.

 

You have two options:

  • Take a Break – a short cooling-off period of at least 24 hours.
  • Self-Exclusion – a longer break of six months or more for added peace of mind.

 

While your account is excluded, you won’t be able to log in or play, and any marketing communications will be stopped.

 

To activate or adjust an exclusion, simply contact us through the Help Centre. It’s a proactive step toward maintaining control and balance.

Responsible Gaming FAQ Answered

How can I tell if I have a gambling problem?

Look for signs such as spending more than you planned, chasing losses, or feeling stressed about gaming. If any of these apply, consider using our self-assessment tool or seeking support.

What tools does Jackpot City provide for responsible play?

We offer deposit limits and self-exclusion options to help you stay in control.

Can I talk to someone about my gambling habits?

Yes. Our support team is available via the Help Centre, and we can also direct you to professional organizations for additional help.

Is my information confidential if I seek help?

Absolutely. Any details you share with us are kept private and handled securely.

What are the three pillars of responsible gaming?

Fair play, player protection, and secure transactions – all designed to create a safe gaming environment.

Can someone else use my account?

No. Sharing your account is against our terms and can compromise your security.

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