Play Smart, Have Fun, with Responsible Gaming

Gaming should always be exciting, never stressful. Before you dive in, remember that every game has its own odds and a built-in house edge. Results are powered by Random Number Generators (RNGs), which means they’re completely random – no tricks, no guarantees. The golden rule? Play for fun, not for profit.

At Jackpot City, fair play isn’t just a promise – it’s a standard. We’re licensed and our games are independently tested by trusted organisations like eCOGRA. That means every spin, card, and roll is fair and transparent.

To keep your experience positive, we offer smart tools and helpful resources so you can stay in control and enjoy gaming the way it’s meant to be.

  • Helpful Resources for You Helpful Resources for You
  • Age-Appropriate Gaming Age-Appropriate Gaming
  • Self Check: Is Your Play Balanced? Self Check: Is Your Play Balanced?
  • Set Limits. Stay in Control! Set Limits. Stay in Control!
  • Take a Break Options Take a Break Options
Helpful Resources for You Age-Appropriate Gaming Self Check: Is Your Play Balanced? Set Limits. Stay in Control! Take a Break Options

Helpful Resources for You

Keeping gaming fun and stress-free is what we’re all about. Here are a few quick tips to stay in control:

  • Set limits on time and budget before you start
  • Take breaks to keep your mind fresh
  • Avoid playing when feeling stressed or under the influence
  • Stick to your budget – only use money you can afford to lose

 
If you need help or advice, these organisations offer confidential support: 

Age-Appropriate Gaming 

At Jackpot City, we’re dedicated to keeping gaming safe and age-appropriate. Access to our games is strictly limited to adults – 18 years or older, or the legal age of majority in your region, whichever is higher. This policy helps ensure gaming remains a responsible form of entertainment.

Parents and guardians are key to preventing underage play. Here is a practical way to help:

  • Activate Parental Controls: Tools like Net Nanny® can block gaming sites and monitor online activity.

Gaming should be fun – and for the right audience. By working together, we can make sure it stays that way.

Self Check: Is Your Play Balanced?

Wondering if your gaming habits are on track? Our quick self-assessment tool can help. It’s private, easy to use, and gives you a clear picture of how you play. Taking a moment to check in is a smart way to keep gaming fun and balanced. 

  • 1 (of 9)
    Have you bet more than you could really afford to lose?
  • 2 (of 9)
    Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
  • 3 (of 9)
    Have you gone back on another day to try to win back the money you lost?
  • 4 (of 9)
    Have you borrowed money or sold anything to gamble?
  • 5 (of 9)
    Have you felt that you might have a problem with gambling?
  • 6 (of 9)
    Have people criticised your betting or told you that you had a gambling problem, whether or not you thought it was true?
  • 7 (of 9)
    Have you felt guilty about the way you gamble or what happens when you gamble?
  • 8 (of 9)
    Has gambling caused you any health problems, including stress or anxiety?
  • 9 (of 9)
    Has your gambling caused any financial problems for you or your household?

You cannot skip a question. Please review the above before continuing.

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Gordon Moody Gambling Therapy – https://www.gamblingtherapy.org

Responsible Gambling Council – https://www.responsiblegambling.org

Gamblers Anonymous – https://www.gamblersanonymous.org

 

 

SELF TEST RESULTS

Outcome Good

YOUR GAMBLING SEEMS TO BE UNDER CONTROL

Your answers show that your gambling seems to be under control. If you still feel that your gameplay could be having a negative impact on yourself, you can use the behaviour tools available or take the following action below:

Outcome Low Risk

Your result does show a low risk for a problematic gaming behaviour.

We would also like to encourage you to take the following actions available to you:

Outcome Moderate Risk

WE ARE A LITTLE CONCERNED

Your result does show increased risk for a problematic gaming behaviour.

We would also like to encourage you to take the following actions available to you:

Outcome Bad

WE ARE CONCERNED

We think your gambling habits could be negatively impacting both yourself and those in your social and personal circles.

Please consider speaking to a professional as listed below:

Gordon Moody Gambling Therapy – https://www.gamblingtherapy.org

Responsible Gambling Council – https://www.responsiblegambling.org

Gamblers Anonymous – https://www.gamblersanonymous.org

 

We also encourage you to consider the following:

Set Deposit Limits
Try Self Exclusion Methods

Set Limits. Stay in Control!

Want to keep gaming fun and stress-free? Setting deposit limits is one of the smartest ways to stay in control. This feature lets you decide how much you’re comfortable spending – before the game begins.

Why use limits?

  • Control your budget: Avoid overspending and stick to what feels right.
  • Keep gaming enjoyable: Limits help ensure play stays entertainment, not pressure.

It’s quick and easy to set your limits, and you can change them anytime, via the Bank section in your account. Need help? Our Help Centre’s Responsible Gaming section can guide you. Your play, your pace!
 

Take a Break Options

If you need time away from gaming, we’ve got tools to help you step back and reset. Choose the option that works best for you:

  • Short pause: A minimum 24-hour “Take a Break” period
  • Extended break: Self-exclusion for six months or longer

While your break is active, your account will be locked for play and deposits, and you won’t receive any marketing messages. Access to games will remain restricted until your chosen timeframe ends.

To set up a break, simply reach out to us via the Help Centre – we’ll guide you through the process.

Responsible Gaming FAQs

What are the core principles of responsible gaming?

Education, player protection, and access to support.

How can I tell if my gaming habits are unhealthy?

Watch for warning signs like chasing losses, spending money meant for essentials, or feeling anxious about play. Our self-assessment tool is a great way to check in.

What tools does Jackpot City offer for responsible gaming?

We provide features like deposit limits, self-exclusion, and reality checks—giving you simple ways to stay in control and play responsibly.

What exactly is self-exclusion?

It’s a voluntary feature that locks your account for a set period, blocking all gaming activity until your chosen timeframe ends.

Can I talk to someone about my gaming behaviour?

Yes. Organisations like Gambling Therapy and Gamblers Anonymous provide free, confidential support.

Will my information stay private if I seek help?

Absolutely. Your privacy and personal details are fully protected.

How do I practice responsible gaming?

Set limits, play for fun, and avoid gaming when stressed or under the influence.

Can anyone else use my account?

No. Account sharing is strictly prohibited for security and compliance reasons.

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